Your account

Delete your account

Customers can delete their Zubio account themselves, at any time, from the app. It takes effect straight away. Business owners and staff ask us by email, and we do it within 30 days.

Customers: delete it in the app

  • Open the Zubio app and sign in.
  • Go to Profile → Account Details.
  • Tap Delete account, enter your password and confirm.

You are signed out on every device. You can sign up again later with the same email, but it will be a new, empty account.

What is deleted

  • Your name, email address and password.
  • Your messages with businesses.
  • Your favourites, notifications and the push notification tokens of your devices.

Upcoming bookings

Deleting your account cancels all your upcoming bookings. Each counts as a cancellation by you, so a deposit you have already paid is forfeited, as it would be if you cancelled the booking yourself. The app shows how many bookings will be cancelled, and whether any have a paid deposit, before you confirm.

What businesses keep

Businesses keep a record of your past bookings and payments because they need it for their accounts and taxes. Those records show “Deleted customer” and no longer carry your name or contact details. Reviews you left stay up under the same name. See how long we keep it in our privacy policy.

Can't get into the app?

If you can't sign in, reset your password from the sign-in screen first. If that doesn't work, email support@zubioapp.com from the address on your account and we will delete it for you within 30 days.

Business owners and staff

Accounts for Zubio for Business and the Zubio Business app are deleted on request. Email support@zubioapp.com from the address on your account, say which business it belongs to, and we will delete it within 30 days. We may reply to confirm the request before we act on it.

If you are a member of staff

Your business owner can also remove you from the business. When we delete your account, your name, email address, phone number, password and push notification tokens are erased. The business keeps its records of the bookings and sales you handled, because it needs them for its accounts and taxes, but they no longer carry your name or contact details.

If you own the business

Deleting the owner's account closes the business on Zubio:

  • The business is removed from search and its booking link stops working.
  • Its subscription is cancelled, so it is not billed again.
  • Its upcoming bookings are cancelled by the business, so customers get any deposit they paid refunded.
  • Deposits for appointments that have already happened are still paid out to the business's payout account as usual.
  • The owner's and all staff members' sign-ins and contact details are erased.

Booking, payment, sales and expense records are kept for up to 7 years to meet Nigerian tax and accounting requirements, as set out in our privacy policy, and are then deleted.