1. These terms
These terms are an agreement between you and ZUBIO TECHNOLOGIES ENTERPRISE LTD (RC 9824321) ("Zubio", "we", "us"). They apply when you use the Zubio customer app, book through a business’s public booking link, or use this website. If you do not agree with them, please do not use the platform.
If you run a business on Zubio for Business, the business terms apply to that use instead. How we handle personal data is set out in our privacy policy.
2. What Zubio is — and is not
Zubio is a platform, not a service provider. The salons, spas, barbershops, nail studios, tattoo studios, wellness practices and car washes on Zubio are independent businesses. They set their own prices, services, staff, opening hours and cancellation policies, and they — not Zubio — are responsible for the treatment or service you receive. Zubio is responsible for the software that connects you.
3. Your account
You must give accurate details and keep your password confidential. You are responsible for what happens under your account. Tell us promptly at support@zubioapp.com if you believe it has been compromised. You must be 18 or older to hold an account.
4. Bookings and deposits
Making a booking
A booking is a request against a specific attendant's schedule. Where the business requires a deposit, the booking is accepted when the deposit is paid, not before. Until then the slot is not held.
Deposits
Deposits are taken in Naira through our payment processor. Zubio holds your deposit, through our payment processor, until 48 hours after your appointment’s scheduled start, and then pays it to the business you booked with. A paid deposit counts against your bill at checkout — it is part payment for the service, not an extra charge.
Booking without an account
A business may publish a public booking link. Anyone opening that link can book without downloading the app or creating an account, by giving a name, an email address and a phone number. The same terms apply to that booking as to one made in the app — including the deposit, cancellation and no-show terms below.
Cancellation, no-shows and refunds
- Deposits are non-refundable if you cancel a booking or do not turn up, unless a problem you report is upheld (see below). The deposit is paid to the business as normal.
- If you delete your account, your upcoming bookings are cancelled as if you had cancelled each one yourself, so any deposit you have paid on them is paid to the business.
- If the business cancels, we refund your deposit in full automatically, to the card or account you paid with. Refunds usually show within 5–10 working days, depending on your bank.
Reporting a problem
If something goes wrong with a paid booking — for example the service was not provided, the business was closed, or you were overcharged — you can report a problem from the booking in the app, or from your booking link if you booked without an account, until 48 hours after the appointment’s scheduled start. While we look into it, the deposit is held back from the business. We may ask you and the business for information. If we uphold your report, we refund all or part of the deposit to you; if not, the deposit is paid to the business. Our decision on the deposit does not limit any other rights you have against the business for the service itself.
You are told the deposit terms before you pay. For help with a booking or a payment, write to support@zubioapp.com.
5. Reviews
Only customers who actually booked and attended may review a business. Reviews must be your honest experience. We remove reviews that are unlawful, abusive, or that we have good reason to believe are fake — whether written to inflate a business or to damage a competitor. We do not let a business delete a truthful negative review. A review containing language our filter flags as offensive is held until we have checked it.
6. Acceptable use
Do not use Zubio to break the law, to harass anyone, to take bookings you do not intend to honour, to circumvent deposits or fees, to scrape or copy the platform, to probe or interfere with our systems, or to upload anything you do not have the rights to. We may suspend or close an account that does.
We have zero tolerance for objectionable content and abusive users. That includes harassment, threats, hate speech, sexual content and spam, in reviews or in messages. You can report any review or message from the app, and you can block a customer or business from messaging you. We review every report within 24 hours, remove content that breaks these terms, and suspend or close the accounts of people who post it.
7. Intellectual property
The Zubio platform, name, logo and software are ours. Content you upload stays yours — you grant us the licence we need to host it and display it within the platform.
8. Availability
We work to keep Zubio available and our data safe, but we do not promise uninterrupted service. We may suspend access for maintenance or for security, and will minimise disruption where we can.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by our negligence, or for fraud.
Subject to that: we are not liable for the acts or omissions of an independent business on the platform, nor for indirect or consequential loss, loss of profit, or loss of goodwill. Because Zubio only holds your deposit for a short time and does not charge you for using the app, our total liability to you in connection with a booking is limited to the value of the deposit for that booking.
10. Suspension and termination
You may close your account at any time, from the app (here is how). We may suspend or close an account that breaches these terms, or where we are required to by law. We will tell you why, unless we are legally prevented from doing so.
11. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute arising from them.
12. Changes
We may update these terms. The date at the top shows when they last changed, and for a material change we will give notice in the app or by email before it takes effect. Continuing to use Zubio after that means you accept the updated terms.
13. Contact
Questions about these terms: support@zubioapp.com.